Dear Dawn, thanks for sharing your feedback. I wanted to reach out and apologise for the issues both you and your husband experienced. This is not typical of us. We have highlighted to the team and can assure you it will not happen again. <br>We set a high standard for ourselves and we're sorry to hear this was not met in your interaction with our business.<br>As it may be too late to reconcile, I wanted you to know that I have shared your experience with the wider team to be sure we don't make these mistakes again.<br>If there is anything further I can do for you, or if you would like to discuss, please don't hesitate to contact me. Regards, Laura.