Thank you for your kind words regarding the care and support offered to your mum by colleagues at Daneside Court. I am aware that the home has appropriately responded to your request for attention to Mum's oral care and nail care which, as you will be aware can cause some anxiety at times in residents with Mum’s medical conditions. I would also like to reassure you that we regularly review the care and nursing staff ratio’s to meet the residents' needs, however, in response to your comment I will re-evaluate our current position. Once again, I thank you for your kind words which I will pass on to colleagues at the earliest opportunity