Thank you for your review, we value all feedback as this helps us to make improvements where required. We would like to apologise for any upset this may have caused. The bedroom has been reviewed and we have ensured the TV is in working order; the aerial needed retuning and is now working effectively and our resident is enjoying watching the television in her bedroom. The bedroom radiators have also been checked; the room is warm and our resident has a duvet and blankets too. We appreciate the restrictions on visiting is difficult due to the local lockdown. We have several tablets in the home whereby we can facilitate video calls with loved ones and we encourage all families to book in with our Wellbeing Coordinator to maintain family relationships and lift spirits. We continue to work alongside the local council and Public Health of England and will update you further with our visiting options.