Thank you for taking the time to submit your review. <br>We were quite shocked by your words, as we feel this is not at all representative of the home or the team at Carpathia Grange, and speaking to the home manager I understand that you did not raise any of these issues with her and had only given positive feedback when asked. We would always recommend and hope that if anyone had any concerns, questions or suggestions, that they would discuss these with the manager or one of the team, so we can do our best to rectify and help. In regards to masks, our team have access to PPE and have full training and strict guidance on its use. Although I’m very saddened to hear your comments, we are very proud of the strong team we have at the home, and we feel our other excellent feedback from other residents and their families speaks for itself.