We are sorry to hear of your negative experience of Cairnmartin Court.
In this instance, we are aware that there were challenges in respect of ensuring that the resident was safely discharged from the home. This wasn’t ideal and wasn’t what any of us would have wanted but we are satisfied that our staff did all that they could to ensure the health and well-being of the resident.
As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.