Thank you for your review of The Beeches and we are very pleased that you are extremely likely to recommend our home. In order to ensure that we have the required number of staff to provide care and safety for our residents, we do use agency staff on occasion. Agency staff are primarily used from the same agency for consistency for our residents. Anyone we feel does not meet our high standards, we will not use again. We are working with our recruitment team to eradicate agency use within the home.