Thank you so much for your feedback. I am really pleased to hear that you are happy with the care that your mum receives here, and we are thrilled to be able to provide her with the care she needs. We know we don't get it right all the time, but we take comfort in the knowledge that you can speak to us to let us know, and we will always rectify it as soon as we can. We are lucky to have you as part of our extended family here at the home, and we look forward to the time when we can welcome you indoors again to visit Mum, and us of course as we miss you! For now though, stay safe and take care. Julie.