Our resident’s health and wellbeing are an absolute priority to us. Regrettably, there was an isolated incident last year that involved a member of your family that did cause distress and for that, we are sincerely sorry. Please know that have fully investigated the matter and dealt with those involved at the time so we will avoid any repeat occurrence and thankfully nothing such has happened again. We have always had a genuine regard for all of our residents and will continue to do going forward. However, we do appreciate and understand your concerns and if you do wish to discuss the matter any further please do not hesitate to contact Colonia Court to speak with the Manager.