We are sorry to hear that you felt that yours's and your loved one's experience was not a happy one. We endeavour to provide the highest level of care to all our Residents. All our staff are trained and staffing levels are monitored by assessing dependency level's by each floor for safe staffing on a regular basis. We always listen to Resident and Families feedback as part of our evaluation process as part of our processes for improvement and development for service provision within Beechdale Manor.