Thank you for your kind words. I know this will bring a much-needed smile to all the staffs' faces when I show them. This has been a tough time for everyone but our staff have given their all to try and keep things as normal as possible and continue to bring smiles to our residents' faces. Your mum is missed at Woolston Mead and her picture hangs proudly in our reception area. Staff and residents ask about her all the time and say how much she is missed. We hope mum and all the family are doing well. Thank you again for such a lovely review.