Thank you for your review, we value all feedback as this helps us to improve our service where required. During recent months, the levels of cleanliness in our home and infection control practices have been a big priority, and as such, we have maintained high levels of cleanliness throughout. Anti-slip vinyl flooring increases the effectiveness of sanitation and cleanliness in bedrooms and is our preferred choice for our residents own rooms. Part of our enhanced infection control practices this has included our laundry and linen management. We aim to return laundry to resident bedrooms within 24 hours, and the effectiveness of this process is greatly improved by individualised, durable labelling to resident items to ensure they can be returned to the correct resident in a timely manner.