Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rota's to ensure we are continually meeting the needs of our residents as their health needs change. We are in the process of recruiting new staff to the team and our service is being monitored by the Regional team. We do have a maintenance program in place and hope to be able to continue works as the weather permits. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have.