Thank you for the review, feedback is allowing us to constantly review and improve our services. At the time this review was submitted we were going through a management change – the new manager started days after the review submission. <br>As far as I am aware there were a series of complaints submitted on behalf of the ‘service user’ and the majority were dealt with in a timely manner. While trying to prioritise every ‘service user’ (everyone is like a family member to us) please take into consideration external factors during the Co-Vid Pandemic – Government guidelines such as local lockdowns, nursing home visiting restrictions, increased timeframes, etc. We strive as a team to keep the residents and staff safe!<br>As soon as the new manager was appointed, he was in touch and provided direct contact details. I can also assure you that regular check-ups were provided. <br>Please take time and review Moreland House again in few weeks’ time!