Thank you for your review. Feedback is extremely important to us and we are sorry that you do not feel that your experiences are currently meeting our high expectations. Our General Manager operates an open door policy and is always available to discuss anything you may like to change within the home to ensure that you are completely satisfied. We understand that since this review, these things have been addressed and we hope you are happy with the outcomes. However, if there is anything further you would like to discuss, our Customer Care Team can help and are available on 0113 385 3800.