We are sad to read such a review as clearly as far as this family were concerned we did not get things right. We would add that we did work hard to meet their expectations and whilst the Resident herself was very happy with her care the family were not. Our staff worked hard to act in a way the family wanted but again, they were unable to satisfy them. It was clear that we would not be unable to meet their expectations and it was the right thing for the resident to move to a new provider. Proper notice of 3 months was provided and indeed a place was found before the notice period was up and we accepted that. We are delighted that the resident has settled in and all appears to be fine and we wish them all well in these troubled times.