Thank you for your review of Asterbury Place. We understand that your concerns have since been investigated and a discussion has now taken place to address them. Care UK took the decision on the 16th March 2020 to restrict visiting to our homes, to all but essential visitors, in an attempt to reduce roots of transmission of the Covid-19 virus into our homes and save lives. Personal Protective Equipment (PPE) was in use throughout Care UK, including Asterbury Place. However, advice and guidance to the adult social care sector at the time was that PPE only be worn where the resident presented as symptomatic or was known to be infected when delivering personal care. The Covid-19 pandemic has been a challenging and upsetting period and we understand for those who have lost loved ones, the impact has been hardest felt. Care UK has attempted, at every stage of the pandemic, to follow and adhere to the guidance provided nationally, adopting at the earliest opportunity changes in guidance and advice, in an attempt to safeguard the welfare and wellbeing of our residents. Thank you again for taking the time to write a review and we are sincerely sorry for the tragic loss of your father.