I am sorry to hear that this lady felt that she had an unpleasant stay at Beechy Knoll. I have looked into the comments made, this lady had a fall prior to her stay at Beechy Knoll, where she sustained an injury to her finger, I believe this lady is mixing her recent fall at home with Beechy Knoll, staff report this lady was very pleasant and enjoyed her stay, she participated in activities and ate well during her stay. We would be more than happy to welcome this lady back to Beechy Knoll.