Thank you for your review, we value all feedback as this helps us to make improvements where required. During lockdown, in accordance with Government guidelines, hairdressing was initially deemed as non-essential visiting. However, with robust hairdressing risk assessments in place, the recent changes in Government guidelines are now allowing hairdressing visits. The hairdresser is already booked to visit the care home from 23 November 2020; this was planned in advance with the Home Manager. The hairdresser must follow the Responsible Visitors Code and the Visitors Agreement, which will be completed prior to visiting the home. The House Manager will ensure your Mother is seen by the hairdresser on the day of the planned visit and will keep you fully informed when the visit takes place. Once again, thank you for bringing this matter to our attention; the wellbeing and safety of our residents remain our priority at all times.