The first thoughts of the Trust and of the staff at the Garden House are of compassion towards a family member who has lost a beloved mother. For this loss to take place during the Coronavirus pandemic, which prevented the family from having open visiting at a time when she was approaching the final stage of her life, must be intensely painful. Once again we would like to extend our sincere condolences to the family for the loss they face during these unimaginable times. <br>A full investigation into the care of this resident was undertaken in May 2020. There was no evidence to support the claims made by this family member or which show the care provided was anything less than the compassionate, person-centred care we provide all residents. We have submitted a detailed report to CQC for their scrutiny. The Garden House take pride in the standard of care given to all those we have the privilege of caring for and I would again extend our sincere condolences to the family for their loss.