Thank you for your feedback. We appreciate you taking the time to share your views. We are very sorry to hear about your Mother and can only apologise for not contacting you sooner at this difficult time. We have taken your comments on board and will make sure that this does not happen in the future. Once again, we sincerely apologise. If there is anything more we can do, please do not hesitate to reach out to us at the home. Thank you once again, take care.