Hi Tracey, Thank you for your nice comments. We are cleaning all over the home 100% and other professionals always praise us for that. We treat our residents with respect and dignity, We care about our residents and always go the extra mile. We have two chefs who are very good and make fresh food every day.  Without the management, including head office, all these good things do not happen. Our management always visit and give instructions and advice from day to day. The home manager is always supporting the staff and encourages the staff to go that extra mile when it comes to residents' care in a person-centred way. The home manager always monitors the residents' best interest and wellbeing and tries to comfort residents in the best possible way. We do have all the facilities that are needed in a care home. All staff including care, management, catering, domestic and maintenance are involved in activities.