Thank you for your review; we value all feedback as this helps us to improve our service where required. May I extend my earnest condolences on the passing of your Mother, and also my thanks for taking the time to write this review at what must be a very difficult time. Unfortunately, due to the coronavirus pandemic, we were unable to facilitate visits to the home, as we were following Government guidelines. Sadly, there had been a marked change and deterioration in your Mother’s condition by the time you were able to see her, and this must have come as a shock to you. I would like to reassure you that you Mother received appropriate, kind care at all times and she was kept comfortable at the end of her life. Thank you again for bringing this to our attention; the wellbeing of our residents is of paramount importance to us at all times.