Thank you for taking the time to write to us. I do appreciate how difficult the circumstances have been this year, not being able to spend time with mum as before. As you know, we have done all we can throughout the previous months to keep all our residents and staff as safe as possible and have always closely followed the government and Public Health guidance. I know from our conversations how difficult it was at the times Pubic Health had prevented visiting in the local area, but I was pleased to hear that you were enjoying your weekly outdoor visits when these were possible. Now with the colder months upon us, our indoor visiting suites are nearly installed across all of our services, and as you are aware the suite is now available at North Park, which you have a visit booked in to spend with your mum.  We do hope you enjoy the new suite and please continue to contact myself and the team as we are on hand to support.