Sorry to hear that your experience was not a positive one. Fernleigh does set a high standard so we apologise if you feel that we did not meet it. There has clearly been some miscommunication regarding contact/activities and belongings which we feel could have been clarified at the time had the issues been raised with us. Following on from phone calls and emails sent since your fathers passing, we do still have some of his possessions here at the home awaiting collection from yourselves? We do appreciate that during these unprecedented times you were not able to experience our home in its full potential and witness first-hand the care and service that we provide. It has been a challenging time for us all but we would have been happy for you to have addressed this directly with us as per the homes complaints policy.