Thank you for your kind words about our care staff who will be delighted that their dedication and commitment to caring for our residents has been appreciated and recognised. They all work very hard and we will pass on your comments.<br>We acknowledge there were some difficulties with the administration of your medicine on the first day of your stay, which was due to ambiguity in the labelling on the medication. This was quickly clarified with the prescribing chemist and we believe was administered in line with their instruction and your wishes during the remainder your stay.<br>We always do our best to provide delicious and nutritious food and this is often cited as one of the things that our residents enjoy the most about life at Mountside. We're really sorry if on this occasion we fell below our usual standard and the food provided didn't meet with your expectations.<br>If you'd like to discuss any aspects of your stay further please contact the home manager at any time.