I am deeply sorry you feel this way and you have had a negative experience when your father was admitted to our home.<br>New admissions to our care home had strict guidelines to abide, including no visitors and new admissions were to be isolated for a period of 14 days under Covid 19 policies.<br>We are sorry you did not respond to the home’s complaint escalation procedure offered to you as detailed in my letter to you.<br>The home had to endure very difficult times in supporting everybody during the outbreak of the coronavirus. During these unprecedented times the home went through situations the home had never come across before. The home has gained a better understanding of the pandemic and have now become more prepared in dealing in such horrible situations.<br>The home is implemented more robust procedures in dealing with this situation has become a learning curve to improve our services, we thank you for raising your concerns.<br>I’m very sorry for your loss.