Thank you for the kind review relating to the care we deliver. We strive for this as reflected on our CQC inspection report. Your subjective criticism of our manager was taken seriously but upon investigation, I learnt that you are in fact the godson and this is your 'aunt', therefore you are factually lying by stating your 'mother' is in our care. This is disturbing and untrue which immediately raises alarm bells. As you are aware, there are additional facts to this allegation which must be kept confidential. We have witnesses and minuted every conversation to protect ourselves and above all our resident who was deemed vulnerable. I think it is important to say that the matter was investigated and every allegation you made was unsubstantiated. Upon speaking with your aunt, she is very happy in our care and this gives me great satisfaction and appeasement that I have strong management and staff in place.