Thank you for taking the time to submit a review.  I am saddened to hear of the experience you have witnessed.  We will take the time to investigate the issues you have identified and rectify these.  As I am sure you will recognise, the home have been unable to accept indoor visits since March 2020; but would welcome feedback when these are reintroduced.  If you would like to discuss your concerns in person, please do not hesitate to contact the home.