I am sorry to read this review as this is the only negative feedback we have had regarding our visiting policy throughout the Covid -19 pandemic. <br>The staff at the Porterbrook have worked very hard to facilitate all residents having visits either in person or of a virtual nature and no one has suggested that the home is like a prison.<br>In fact, we have had positive feedback which is borne out in other reviews on CareHome.co.uk and in feedback to myself. As the home was not aware of your visit in advance this may explain why staff may not have been ready for you at 9.45.<br>We, as a staff team at The Porterbrook, are striving in very difficult circumstances to provide all visitors with the means to see their loved ones and will continue to do so through the pandemic. <br>If you would like to contact myself at the home regarding the other matters then please do so however we have been in close contact with the family of this resident and all issues have been addressed.