Thank you for your review, and please accept our sincere condolences - we are sorry to hear that you were not completely satisfied with your relative's care whilst at our care home. Unfortunately, we have no record of your relative's concerns being raised with us, and we would welcome the opportunity to discuss the above and any other concerns you may have and take on any feedback which can help improve our services for our residents. Should you wish to discuss with me please contact me directly on 01883 715595 or email: Tandridge@Barchester.com