Hi Susan, we are disappointed to read your review and sincerely apologise for any distress you have felt. Following discussions had with yourself alongside Adult Services and the Manager of Cherington, it was agreed that we would collectively find a way forward following the unsuccessful attempt to find a more suitable care placement for your father. Our records show that all care needs were met. The scratch on your father’s head was from his finger nail, which was tended to. It was very unfortunate to see his deterioration prior to his demise however again we can confirm all care needs were met during this time. The card sent to you by Manager of Cherington following the passing of your father expressed heartfelt sadness at your loss and our hope was that this was conveyed. We would like to express our sincere condolences one again. Wishing you all the best.