Thank you for the lovely compliments about the care team at Holyrood, we are delighted that you are happy with the quality of care your parents receive. We’re normally known for our consistent whole team approach towards supporting residents and their loved ones and we regret if any part of our team has missed the mark on this occasion. We take feedback very seriously and are always striving to improve. If you wish to discuss anything further, please don’t hesitate to call me on 01977 679219 so that we can have a chat.