Dear Mandy, it is unfortunate that we have restrictions due to COVID-19 and that you have not been allowed into the home since lockdown in March, to see the home and meet any new staff. We have issued a newsletter to update residents and relatives of any changes and what we are doing within the home. Our head office writes to relatives on a regular basis. Under the guidelines, you have had visits away from the main building with your mum but the photos of mum we have taken have evidenced that she is happy and taking part in all activities. I did ask you if you wanted to meet this week to discuss any issues you may have but you declined. My offer goes to you again in the hope we can resolve any issues you may have.