Thank you for your review, we value all feedback as this helps us to improve our service where required. HC-One, as an organisation, strives to deliver care with kindness at all times. Our residents wellbeing and happiness are of the upmost importance to us and the team is committed to treating all residents with consideration and care. We regret you feel the service your family member received was unsatisfactory. We would welcome the opportunity to discuss your views to further understand your concerns so that any issues can be appropriately reviewed and addressed. We do not appear to have any record of you raising your issues directly with the home; please do contact us at your earliest convenience and we will be happy to make arrangements to meet with you.