We understand that you tried to contact us via our "on-line enquiry" via our website.  Unfortunately, our website was being updated and we did not receive your email.  A family member contacted us on our office email address on Saturday 28th November at 12.23 and the Operations and Quality Manager responded on Sunday 29th November at 10.33, who subsequently spoke with the Manager the following day.  I understand this matter regarding your Mum's possessions has now been resolved.  We apologise for not updating our communication method during the change of website.  However, our phone number did remain the same during this time and is most families preferred method of contact. We appreciate any constructive criticism so that we can improve.