Thank you for your feedback regarding your mother’s care at Greville House. We do take your concerns seriously and would like to thank you for taking the time to share your views. We always aim to deliver an excellent experience for residents and their families and we did our best to ensure your mother received all the care and support she needed during her stay. However, we are very sorry to hear that your expectations have not been meet on this occasion. We understand that the Regional Director has followed this up directly with you, but thanks again for your feedback.