We find it regretful that you have cause to raised concerns at our home, you no doubt appreciate the challenges we face in these unprecedented times. Our prime focus is the welfare of our service users and staff which has not always been easy and we have always endeavoured to follow government guidelines with regards to visits, we will certainly look into the way families are greeted, you can rest assured of this with regards to foot care the district's podiatry team were the specialists providing guidance and treatment at the home. He was also being supported by his GP with his health needs, a family member was rung on a daily basis with an update.