Firstly, I would like to send my condolences on the passing of your mother, although I am pleased to hear that you got to spend some precious time with her before she passed. I would like to apologise that you felt we fell short of the level of care that we here, at Minster Care Group and Mulberry Manor expect, as I was not the Home Manager at the time during your mother's stay I am unable to comment further, however, if you would like to contact me at the home I would be happy to discuss your concerns further. Again please accept our apologies.