We are all extremely sorry for your loss, completely understand that you are currently grieving, our thoughts and prayers are with your family at this difficult time. We are all so sorry that our Management team could not assist you in ‘obtaining access to your late Fathers bank accounts’, without power of attorney or legal authority, or to subsequently locate his broken phone ‘to enable you to access his personal passwords.’ As we repeatedly advised, you should inform your late father’s bankers of his death and not attempt to access his accounts without the required legal authority (notifications to financial establishments). We do not understand why you have chosen to write such lies & unfounded negative comments, e.g. It was an NHS Paramedic that contacted yourself, not the Police. To score our services like this when you have never visited, witnessed, or met any of the dedicated 52 employees who have all worked selflessly throughout a Global crisis to provide & maintain outstanding award-winning levels of care and service. A Team who has quite unquestionably gone above and beyond throughout these unprecedented Global times.