My dear Rod, thanks a million! We are just reading your review with the Deputy Manager with tears in our eyes as that is exactly what we are here for, to make sure residents are very well looked after, happy and settled with their relatives having peace of mind. We always maintain good contact with families/relatives of our lovely residents as that is the quality way of achieving person-centred care to a very high standard! Thank you once again and see you soon, you are always welcome!