We take all of the comments and concerns received regarding the care of the people living with us extremely seriously, as the health and wellbeing of our residents is our absolute priority. <br>We have investigated your concerns and responded to you and ensured that you have access to our complaints process. Our findings reinforced our belief that our staff work with the best interests of every single one of our residents as their foremost objective. We do, as does every care home in the UK, have to comply with the law and we need to enforce rules around visiting and infection prevention and control. Whilst we understand that these can be frustrating, it is unfortunate that this is perceived as a lack of care and compassion, as the Manager and team have been working very hard in difficult circumstances to ensure that our residents, our visitors and staff are kept safe and to ensure that every resident receives the best possible level of care.