We are sorry that the reviewer feels this way and we would dispute the points raised. Although we understood the distress over the discharge of her mother, the discharge itself had to occur as the home could no longer legally meet her mother’s health and welfare needs. The timing of the discharge was unfortunate in so far as it coincided with the Covid-19 lockdown. The manager and her team did all they could to care for her mother during this extended period within the home to ensure her safety was maintained. At no point did the daughter make reference to the negative issues she has now raised during her mother’s residency which consisted of three years but was very upset that her mother had to be discharged for her own welfare. We would therefore question why the daughter was as upset as she was at the prospect of her mother leaving Quay Court if she was as unhappy with the Management and care provided as this review would suggest.