We would like to thank you for taking the time to share your feedback with us. We’re so pleased you chose Hazel End for your mother to reside within, and that you’re happy and feel this was the right choice. We’re sorry you sometimes encounter some issues with Zoom/Skype - we will continue to look into how we can improve our connections. Our Lifestyle Team will always be on hand to provide updates and support. We will share your feedback and ensure they’re aware their incredible support is recognised.