Hi Jane,<br>Firstly, the team at Rowan Garth Care Village would like to pass on our sincere condolences for your loss. Thank you for taking the time to bring your experience to our attention. We take all feedback very seriously and our General Manager and support team are always on hand to discuss any concerns or issues you have. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible, and we feel this is reflected in the feedback and reviews we typically receive. We don't have a record of any formal complaints made by yourself or next of kin, would you be available for a call to discuss in more detail so we can better understand your experience? Thank you again.