Our commitment to residents and loved ones is the delivery of person-centred, good quality care and we regret that we were unable to address concerns at the time of their loved one’s stay at the home but did respond with clarifications once the family raised them with us. This has helped us to identify how we can learn from the issues raised to ensure this is not repeated in the future.  <br><br>We have successfully utilised mutually agreeable strategies for managing noise disturbance from other residents. Our investigation found a small number of repairs necessary in the room and apologised unreservedly for this. We are in the process of a programme of redecoration and refurbishment of parts of the home, which we remain committed to completing as soon as possible.<br><br>We accept that the family had difficulty with operating the bed but found it to be in full working order and trust that our willingness to hear about any issues will help manage any misunderstandings in future.