Thank you for your review, staff have tried their utmost to ensure good communication with relatives and have made use of skype and other means to enable families to remain in touch with loved ones. We have found the process of refurbishing the home quite a challenge during the pandemic, as managing safe access for tradesmen, and sourcing suitable materials has proved difficult. I hope when you do visit that you will be pleased with what we have achieved so far, and we would be happy to share our plans with you for the next phase of works.