Dear Gordon,<br>It is with regret that despite the best efforts of our manager, deputy manager and our provider trying to call you (to which you did not answer), you have made these false accusations against the staff, to which our documentation proves to be incorrect. We understand that during the pandemic, it is extremely stressful not being able to see your mother as normal, but at times we have found your behaviour to be very threatening and extremely difficult despite our best efforts. Whilst dealing with the challenges of the pandemic, we have done our best to answer your queries and emails immediately, explain to you and keep you updated regarding your mother's care. We asked your mother's GP to call you and explain your mother's health to you, to which you seemed to understand and be grateful for.<br>Despite this malicious review and our explanations to you, we are still trying to reach out to you and we hope you will accept our offer to meet for the best interest of your mother.