It is a shame that you feel you are able to leave a review like this which is clearly a vexatious move with no grounds.  It has been an extremely challenging time working under incredibly difficult conditions during Covid-19.  The restrictions which have been put in place due to Covid-19 have been hard for some relatives to come to terms with, but we do our absolute best to work with everyone and find the best solutions whilst maintaining the highest level of safety.  The restrictions on visiting and other limitations have not been decided by us, but have been a part of government guidance, and I am sorry that you were not able to see around this to leave this unfounded review.  We are a very caring home with highly professional staff who deserve better than this kind of feedback.  I was very clearly able to demonstrate to you that the communication has been good on our side to you and your family and that the care delivered to your relative was of a very high standard.