Thank you for your review. We are very sorry to hear of these experiences in our Care Home and would welcome the opportunity to communicate directly with you, in order that we may investigate and take appropriate action. Please do not hesitate to make contact via our Careline Service on 0333 999 8699 or by email careline@hc-one.co.uk so that a Senior Manager can address your concerns. We take any concerns raised very seriously, and endeavour to learn all we can from this to improve the care and service we deliver.