Thank you for your kind words and understanding. We understand how hard it has been and still is not being able to meet face to face with your loved ones and our hearts go out to all. Our main aim is to keep everyone as safe as possible and we are proud that we have achieved this. It is important that our residents make their own informed choices and maintain their independence as much as possible. We value your feedback, as its important to maintain a high level of care and we can only do this with the close relationships we have made with families and friends.